Privacy Policy

At The Play Room, we are committed to protecting and respecting your privacy.

This policy explains the basis on which we collect, process, and use any personal data you provide to us, or that we obtain from you. Please read it carefully to understand how we manage your information. By visiting www.playroomsheffield.co.uk, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Play Room, a company registered in England and Wales. Our nominated representative for the purposes of the Act is the management team.

Information We May Collect

We may collect and process the following categories of data:

1. Information you provide directly – for example, by filling in forms, subscribing to our services, applying for a membership card, making a booking, entering a competition, or contacting us by phone, email, or otherwise. This may include:
  - Your name, date of birth, address, email, and phone number.
  - Financial/payment details.
  - Photographs or personal descriptions.
  - Information relating to your child (e.g. name, date of birth, likes and preferences).
2. Information collected automatically during your visit – including:
  - Technical data such as your IP address, browser type/version, time zone, operating system, and platform.
  - Website usage data such as pages visited, products searched, clickstream, page response times, download errors, browsing behaviour, and phone numbers used to contact us.
3. Information from third parties – we may receive data from partner businesses, service providers (including payment processors, delivery services, analytics companies, and advertising networks), or credit reference agencies.

How We Use Your Information

We use your personal data for the following purposes:

To deliver services and products you request, and to meet contractual obligations.
To provide updates about goods or services similar to those you’ve previously purchased or enquired about.
To share relevant offers, promotions, or information from us or selected third parties.
To notify you about changes to our services.
To improve our website and ensure the best user experience.
To administer our site, perform data analysis, research, and customer surveys.
To ensure safety, prevent fraud, and enhance security.
To measure advertising effectiveness and provide tailored recommendations.

Sharing Your Data

We may share your information with:

Members of our business group (subsidiaries or holding companies).
Business partners, suppliers, or subcontractors necessary to fulfil services.
Advertisers, analytics providers, and search engines to improve our site and deliver relevant ads.

We may also disclose personal data:

If we buy, sell, or transfer business assets.
If The Play Room or its assets are acquired by another company.
Where required by law, or to protect the rights, property, or safety of The Play Room, our customers, or others (including fraud prevention and credit checks).

Data Storage & Security

Your personal data will be stored within the European Economic Area (EEA).
Secure servers and SSL encryption are used to protect payment transactions.
While we strive to protect your data, transmission over the internet is not completely secure. Any data you send is at your own risk. Once received, we apply strict procedures and safeguards to prevent unauthorised access.

Your Rights

You can request that we do not process your data for marketing purposes.
You can exercise this right at any time by contacting us at playroomsheffield@gmail.com.
Our website may contain links to partner or affiliate sites. Please note these sites have their own privacy policies for which we are not responsible.

Access to Your Information

Under the Act, you have the right to access information we hold about you. Requests may be subject to a small fee (£20) to cover administrative costs.

Breastfeeding Policy

At The Play Room, breastfeeding is 100% welcome and supported.

As a family-focused business, breastfeeding is fully acceptable in all public areas of our premises.
Mothers will never be asked to stop breastfeeding or move to another area.
All staff are aware of this policy and will provide full support to breastfeeding parents.

Changes to this Policy

Any updates to our privacy policy will be posted on this page and, if significant, may also be sent to you by email. Please check regularly for updates.